1) Introduction

Instigex (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect personal data when you use our platform (“Service”).

This Policy applies to business users and their representatives.

2) Data Controller

Instigex - ID: 02642301

Martinov 278, 27713 Zaryby, Czech Republic

Contact: support@instigex.com

We process data in compliance with the General Data Protection Regulation (GDPR).

3) Data We Collect

• Account data: name, email, company, role, password (hashed).

• Billing data: payment method, billing address (processed securely by Stripe).

• Usage data: logins, activity, device/IP, browser.

• Customer Content: information you upload or generate within the Service.

• Support data: messages with our team.

4) Legal Basis

We process data on the basis of:

• Contract – providing the Service.

• Legal obligation – accounting, taxation.

• Legitimate interest – security, improvement.

• Consent – for marketing, where applicable.

5) How We Use Data

• Operate and improve the Service.

• Process payments and subscriptions.

• Communicate with you (support, billing, updates).

• Comply with legal requirements.

We do not sell personal data.

6) Subprocessors

We engage trusted providers for:

• Payment processing (Stripe)

• AI infrastructure providers (for text processing and output generation)

• Hosting and database services

• File storage/CDN

• Email delivery

A list of subprocessors can be provided on request.

7) International Transfers

If data is transferred outside the EU/EEA, we rely on Standard Contractual Clauses (SCCs) or adequacy decisions.

8) Retention

• Account data: kept while account is active.

• Billing data: kept as required by law.

• Customer Content: deleted after subscription ends.

• Backups/logs: temporary retention for security.

9) Your Rights

Under GDPR you have the right to:

• Access, rectify, or erase your data.

• Restrict or object to processing.

• Data portability.

• Withdraw consent (where applicable).

• Lodge a complaint with your national Data Protection Authority.

To exercise your rights: support@instigex.com

10) Security

We use technical and organizational measures (encryption, access control, backups). You are responsible for securing your login details.

11) AI Output

The Service may generate AI-based content. Such output may contain errors or personal data. You are responsible for reviewing outputs before use. Instigex is not liable for reliance on AI output.

12) Cookies

We may use cookies for authentication, analytics, and performance. Where required, we will request consent.

13) Changes

We may update this Policy. Material updates will be notified. Continued use means acceptance of the updated version.

14) Contact

support@instigex.com