Terms of Service
Instigex – Terms of Service
Effective date: [15.08. 2025]
Last updated: -
1) Agreement to Terms
By accessing or using Instigex (“Instigex”, “Service”, “Platform”), you agree to these Terms of Service (“Terms”). If you do not agree, do not use the Service.
2) About Instigex
Instigex is a MicroSaaS platform for creating and managing B2B marketing content (incl. AI-assisted case studies and related assets), with optional integrations to third-party services.
3) Eligibility & Accounts
You must be 18+ and have legal capacity.
You are responsible for your account, credentials, and all activity.
Provide accurate information and keep it updated.
We may suspend or terminate accounts that violate these Terms or applicable law.
4) Subscriptions, Billing & Taxes
Some features require a paid plan. Fees are charged in advance and are non-refundable except where required by law.
Prices and plan features may change; we will notify you before changes take effect on your next billing cycle.
You authorize us (and our payment processor) to charge your payment method. You are responsible for all applicable taxes.
5) Trials & Beta Features
Free trials and beta/pre-release features are provided as-is, may be changed or discontinued at any time, and may be subject to additional terms. We may limit usage to prevent abuse.
6) Acceptable Use
You agree not to:
Violate any law, infringe IP rights, or submit unlawful, harmful, deceptive, or defamatory content.
Attempt to gain unauthorized access, probe, or test the Service or related systems.
Circumvent usage limits, rate limits, or security controls.
Upload or process personal data you do not have a legal basis to process.
We may investigate and suspend or terminate accounts for violations.
7) Your Content & License to Instigex
Ownership. You retain all rights to content you provide (“Customer Content”).
License. You grant Instigex a non-exclusive, worldwide, royalty-free license to host, process, transform, and display Customer Content solely to operate the Service and provide support.
Representations. You represent you have all necessary rights and legal basis to submit Customer Content to the Service.
8) AI-Generated Output
The Service may generate content using AI models. AI output can contain errors, bias, or third-party material; you are responsible for human review and final use.
No guarantee of originality. We do not guarantee that AI output is unique or non-infringing.
Subject to these Terms and applicable law, we assign to you our rights (if any) in the AI output we deliver to your account; however, you are responsible for ensuring your use complies with law and third-party rights.
9) Intellectual Property (Service)
Instigex and its licensors own all rights in the Service, including software, UI, and documentation. No rights are granted except as expressly stated.
10) Privacy & Data Protection
Use of the Service is governed by our Privacy Policy (published separately).
We act as processor (or service provider) for Customer Content and process it on your instructions, to provide the Service.
If you require a Data Processing Addendum (DPA) under GDPR or similar, contact us at support@instigex.com.
11) Third-Party Services & Subprocessors
The Service may integrate with third-party services (e.g., authentication providers, workflow tools, hosting, email, storage).
Your use of third-party services is governed by their terms; we are not responsible for their availability, security, or performance.
We may use vetted subprocessors to operate the Service. A current list can be provided upon request and may change over time.
12) Security, Backups & Availability
We implement reasonable administrative, technical, and physical safeguards.
You are responsible for configuring access controls in your account and reviewing outputs before external sharing.
We perform routine backups for continuity; however, you are responsible for exporting and backing up your own data for your compliance needs.
The Service may be unavailable due to maintenance, outages, or factors beyond our control.
13) Data Export & Deletion
During an active subscription, you may export your data using available features or by contacting support.
Upon termination or expiry, we may delete or anonymize Customer Content after a reasonable retention period unless required by law to retain it.
We may retain minimal logs/backups for security, billing, or legal compliance.
14) Support & SLA
Standard self-service support is included as described on our site or plan pages.
Unless expressly agreed in writing, no uptime or performance SLA is provided.
15) Compliance & Records
You are solely responsible for complying with laws applicable to your use (e.g., marketing, consumer, privacy, export control) and for maintaining your own business records.
16) Confidentiality
Each party may access the other’s non-public information. The receiving party will use it only for the relationship under these Terms and protect it with reasonable care. This section does not limit disclosure required by law (with prompt notice where lawful).
17) Feedback
You may provide suggestions or feedback; we may use them without restriction or compensation.
18) Suspension & Termination
You may cancel at any time via your account settings; cancellation takes effect at the end of your current billing period.
We may suspend or terminate your access immediately for material breach, legal risk, non-payment, or security concerns.
Upon termination, your right to access the Service ceases. Sections that by nature should survive (e.g., payments due, IP, confidentiality, disclaimers, limitations) will survive.
19) Disclaimers
THE SERVICE AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF AI OUTPUTS OR THIRD-PARTY DATA.
20) Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
NO INDIRECT DAMAGES. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.
CAP. OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE AMOUNTS PAID BY YOU TO INSTIGEX IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
THESE LIMITATIONS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
21) Indemnification
You agree to defend, indemnify, and hold harmless Instigex, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:
Your Content – any Customer Content you provide, including claims that such content infringes or violates the rights of a third party;
Your Use of the Service – use of the Service in violation of these Terms, applicable law, or contractual commitments you make to third parties;
Third-Party Claims – any disputes between you and your customers, users, or other third parties arising out of your business activities.
This indemnity applies only in business-to-business (B2B) relationships. Nothing in this section shall be interpreted to expand your liability beyond what is permitted under applicable law.
22) Notices & Takedowns (IP/Abuse)
We may remove content alleged to be infringing or unlawful upon receiving a valid notice. Report issues to support@instigex.com with sufficient details to identify the content and your rights.
23) Changes to the Service and Terms
We may change or discontinue features at any time. We may update these Terms from time to time; material changes will be notified (e.g., in-app or email). Continued use after the effective date constitutes acceptance of the updated Terms.
24) Assignment
You may not assign or transfer these Terms without our prior written consent. We may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.
25) Governing Law; Venue
These Terms are governed by the laws of the Czech Republic (excluding conflict-of-law rules). Courts of Prague, Czech Republic shall have exclusive jurisdiction, and the language of proceedings may be English or Czech.
26) Entire Agreement; Severability; Waiver
These Terms (and documents referenced herein, e.g., Privacy Policy, plan pages) form the entire agreement and supersede prior agreements. If any provision is unenforceable, the remainder remains in effect. Failure to enforce is not a waiver.
27) Contact
Questions or legal notices: support@instigex.com